FAQ

WHAT IS YOUR CURRENT TURNAROUND TIME?

Turnaround time on all orders for personalized items is currently 1 week.

 

WHAT DO I DO IF I'VE NOT RECEIVED MY ORDER?

If it's been over 7 days since your order was dispatched then please do get in touch, and we will look into this for you.

 

MY ORDER IS DAMAGED, WHAT DO I DO?

Please send pictures of the damage to my contact email address and we'll resolve this as quickly as we can. You are required to do this within 14 days of delivery. To view our refund policy please click here.

 

WHAT ARE YOUR TERMS AND CONDITIONS?

To view our Terms and conditions please click here.

 

I AM NOT HAPPY WITH MY PURCHASE, WHO DO I SPEAK TO?

If for whatever reason you are not happy with your order then please email and we will do our best to rectify the problem for you as fast as we can.

 

I CAN'T FIND THE ANSWER TO MY QUESTION?

Please email us (info@hellokidsstudio.com) and we will do our very best to answer you as quickly as we can.